Email is the preferred method of reference and document retrieval and delivery here. I still have many walk-ins during the day, but they're usually verifying something from hard-copy sources or escaping for a bit from offices/cubes/phones to scan the newest science mags or trade lit or WSJ. Customers prefer email to send requests and I respond by email (with attachments) as often as possible. Email has SO improved productivity here with great time savings. I liked the email productivity reminders esp. the tip to be honest..."guilt will not make you more responsive two months from now."
IM and SMS are tools I've used outside the library. IM isn't currently allowed in our resident email system, but if a business use can be proven, it might be. It would be a real time saver in linking staff. Using email for customer correspondence keeps the communication more formal - and traceable - which I appreciate. Is there a danger of IM in a solo situation with users expecting instant answers? Maybe. The use of acronyms make IM/texting a whole new language! If my company paid for my texting, I'd be glad to use it if a user preferred that mode of notification.
I "attended" these Minitex' archived training sessions: Web 2.0 Tools - Del.icio.us and Wikis - both presented by Carla Steinberg Pfahl. What a great Minitex service! I've attended many webinars presented by SLA and vendors. The concept is great for quick learning...just don't make me sit at the screen too long or I'll be asleep on the keyboard!
bweldon
Subscribe to:
Post Comments (Atom)
1 comment:
Barb,
Your blog is great. I'm so impressed. Elizabeth.
Post a Comment